Orders & Payment
How do I place an order?
Simply browse our products, select the item you want, add it to your cart, and proceed to checkout. Follow the steps to enter your shipping and payment information.
What payment methods do you accept?
We accept major credit/debit cards and other secure payment methods available at checkout.
Can I change or cancel my order after placing it?
If you need to change or cancel your order, please contact us as soon as possible at support@chubbybag.com or +1 (817) 756-6788. Once an order has been processed, we may not be able to make changes.
Shipping
How much does shipping cost?
A flat shipping rate of $7.99 applies to all orders.
Free shipping is available on all orders of $65 or more.
How long does it take to process my order?
Orders are typically processed within 3–5 business days after payment confirmation (excluding weekends and holidays).
How long will delivery take?
- United States: 7–10 business days after shipping
- International destinations: 10–14 business days after shipping
Delivery times are estimates and may vary due to carrier delays or customs processing.
Do you ship internationally?
Yes, we ship to selected international markets. Customers are responsible for any customs duties or import taxes that may apply.
How can I track my order?
Once your order ships, you will receive a confirmation email with tracking information (where available).
Returns & Refunds
What is your return policy?
We accept returns for both defective and non-defective products within 30 days of delivery. Items must be in new, unused condition and in original packaging.
Are return shipping labels free?
Yes. We provide a free return shipping label that you can download and print.
Do you accept exchanges?
Yes, we accept exchanges. Please contact us first so we can assist you.
How long do refunds take?
Once we receive and inspect your returned item, refunds are processed within 10 days. The refund will be issued to your original payment method.
Are there any restocking fees?
No, there are no restocking fees.
Products
Are your products authentic?
Yes. All products sold on ChubbyBag.com are new and original items offered by Cosa Media LLC. We do not sell counterfeit products.
What materials are the bags made of?
Our belly-style fanny packs are made with quality materials designed for durability and a realistic look. Specific material details can be found on each product page.
Contact & Support
How can I contact customer support?
You can reach us by:
- Email: support@chubbybag.com
- Phone: +1 (817) 756-6788
Business Address:
Cosa Media LLC
1001 S Main St STE 600
Kalispell, MT 59901
United States
We’re happy to help with any questions about your order or our products.